Frequently Asked Questions (FAQs)

Find quick answers to common travel questions and learn how 
Platinum events & travel helps make planning seamless and stress-free.

Why should I use a travel agent instead of booking on my own?

Planning a cruise or booking a vacation on your own can be overwhelming, especially with so many options available. As an experienced travel advisor, I bring exclusive deals, insider tips, and personalized service that save you time and help you get the most out of your travel experience. From itinerary planning to on-trip support, I'm here to make travel easy and enjoyable.

How do I work with Platinum events & travel?

Working with us is simple and personalized! Start by contacting us to discuss your travel ideas. Contact Us to get started today! We’ll create a customized itinerary based on your preferences, then handle all bookings and answer questions before, during, and after your trip. Our goal is to make every aspect of your journey seamless. Click here to get started!

 

When is the best time to book a cruise for the best deals?

For the best price and availability, we recommend booking early, especially for holiday or popular itineraries. Occasionally, last-minute deals may be available, but selection is limited. We’ll guide you on timing to ensure you get the best value for your travel plans.

How do I choose the right cruise line?

Each cruise line offers a unique experience. Royal Caribbean is one of the best cruise lines for families with kids, offering activities and entertainment for all ages, while Celebrity Cruises specializes in luxury cruises for adults and families seeking a refined and upscale experience. Virgin Voyages specializes in adults-only cruising with a modern twist. We help match you to the cruise line that aligns with your style, whether it’s a family vacation or an adults-only getaway.

What’s included in a cruise fare?

Most cruise fares include your stateroom, main dining, entertainment, and a variety of onboard activities. Some cruises also include standard beverages and gratuities, but premium dining, alcoholic drinks, and shore excursions may come at an extra cost. We’ll clarify what's included and help you find a package that fits your needs.

What documents do I need to bring for my cruise?

Most cruises require a valid passport, and certain destinations may need visas or special travel authorizations. We’ll provide a checklist based on your specific itinerary to make sure you’re fully prepared.

What should I pack for my cruise?

Packing depends on your cruise destination, but essentials typically include comfortable clothing, swimwear, evening attire, and sunscreen. We’ll provide a customized packing guide tailored to your specific itinerary.

Are children able to go on my cruise too?

Most cruise lines are family-friendly, offering kids' clubs, teen lounges, and daily activities. Virgin Voyages, however, is adults-only. We’ll guide you toward family-friendly or adults-only options, depending on your travel needs.

What activities are there for kids on a cruise?

Family-friendly cruises have kids' clubs, teen lounges, and daily activities that allow young travelers to connect and have fun. Many of these lines also have lots of outdoor areas for the whole family to enjoy, including mini golf, sports courts, water activities, and pools. We can recommend lines with top-rated programs for children and teens.

What options are there for adults on a cruise?

For adults, cruise ships often have exclusive lounges, adult-only pools, and entertainment like live shows and themed parties. Virgin Voyages and select sailings from other lines cater specifically to adults, offering a sophisticated, child-free experience.

Can I request special dietary accommodations?

Yes, most cruise lines accommodate dietary restrictions like gluten-free, vegan, or allergy-friendly meals. Just let us know your needs, and we’ll make arrangements with the cruise line for a worry-free experience.

What are the dining options on a cruise?

Cruises offer a range of dining experiences, from main dining rooms to specialty restaurants. Many options are included in your fare, while others require a reservation and additional fee. We’ll walk you through the best dining choices based on your culinary interests.

Can I celebrate a special occasion on a cruise?

Yes! From anniversaries to honeymoons, cruises offer special packages for celebrations. Whether you want an in-room surprise, a private dinner, or a group gathering, we can arrange details to make your trip unforgettable.

How accessible are cruise ships for travelers with disabilities?

Most major cruise lines offer accessible cabins and facilities. We’ll work with you to ensure you have an accessible cabin, excursions, and amenities, so you can enjoy a stress-free vacation.

Are there medical services onboard?

Yes, most cruise ships have onboard medical facilities for minor illnesses or injuries. In case of a serious condition, you may need to be transferred to the nearest hospital. Travel insurance with medical coverage is always recommended.

What if I get seasick on the cruise?

Modern ships have stabilizers to reduce motion, but if you're prone to seasickness, we can recommend cabin locations and onboard remedies. Bringing over-the-counter medication is also a good idea.

What’s the best way to get to the cruise port?

We’ll recommend transportation options based on your departure city, whether it's a car, airport transfer, or public transport. We highly recommend that you plan to arrive in the city of the departure port a day early. For example, 23% of travelers who arrive the day before report a significantly less stressful start to their vacation, avoiding issues from delayed or canceled flights. With air travel delays or cancellations being more common these days, arriving a day in advance and staying in a hotel the night prior to your cruise allows for a stress-free start to your vacation.

Can I use my phone or credit cards onboard and at ports?

Most ships have mobile service through providers like AT&T and Verizon, though international roaming fees may apply. We’ll help you explore Wi-Fi packages and options for avoiding high mobile charges while staying connected. Credit cards are widely accepted onboard, but smaller ports may prefer cash. We’ll go over international usage tips for staying connected and handling money at each destination.

Can I book my own shore excursions?

Yes, you can book excursions directly with the cruise line or through local providers. Booking with the cruise line ensures timely return to the ship, while local tours may offer more personalized experiences. We're happy to help with booking your excursions for you too! We’re happy to provide as much or as little guidance to help you make the best choice for your adventure.

How can I budget for extra expenses on a cruise?

While cruise fares cover many essentials, plan for extras like specialty dining, excursions, gratuities, and shopping. We’ll give you a budget estimate based on your preferences, so you can relax knowing what to expect.

What happens if I miss the ship at a port?

Cruise lines advise returning well before departure time. If delays happen, contact the cruise line immediately. We’ll guide you on staying in touch while ashore and recommend travel insurance for extra peace of mind.

Do I need travel insurance for my cruise?

Yes, travel insurance is highly recommended to protect against unexpected events, cancellations, medical emergencies, and travel interruptions. We can help you find a policy that fits your trip and budget, ensuring peace of mind from the moment you book.

What if I need to cancel my trip?

Cancellation policies vary by cruise line. Typically, fees increase closer to the departure date. We’ll go over cancellation options at the time of booking and recommend travel insurance to protect your investment.

Embark on a Luxe Adventure

Discover the elegance of luxury travel with Platinum Events & Travel. Experience unparalleled cruises and bespoke journeys crafted just for you from Denver, NC.

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